Manage all levels of system administration support for all Dynamics 365 environments.
* Manage release management and change management processes for Dynamics 365
Manage upgrade/update support
Coordinate and perform database refreshes
Monitor and communicate maintenance notifications
Monitor performance Dynamics 365 environments
Deploy and manage developer environments
Assist to maintain, and test system configurations and workflows
Manage and maintain system integrations to other internal and external systems
Assist to maintain software licenses, user access and security roles
Provide as needed support for troubleshooting and remediation of technical issues
Manage and coordinate with Microsoft through to resolution raised system issues
Assist with administrative support for other ERP systems
Assist with development and reporting efforts in Dynamics 365
* Work with functional and technical teams to understand and gather requirements to design and develop modifications and extensions to Microsoft Dynamics.
Use of Microsoft Dynamics development and reporting tools to design, develop and test customizations, integrations, and reports.
Create requested documentation supporting system design, development, and testing.
Perform maintenance and development work in a manner that is consistent with company standards and procedures
Other related tasks to ensure on-going secure and supported system
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
Responsible for maintaining a general awareness of HRT's EMS
Responsible for handling all related job responsibilities in accordance to HRT's Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan
Perform all job duties and responsibilities in a safe manner to protect one's self, fellow employees, and the public from injury or harm.
Promote safety awareness and follow safety procedures and policies.