User Experience/Human Centered Design (HCD) Specialist

Location: Washington, DC
Date Posted: 09-18-2017
Job Responsibilities:
  • Lead business planning, customer and stakeholder interviewing, researching, analyzing, wireframing/mock-up design, concept development, user research, and prototyping in a rapid delivery environment.
  • Collect, synthesize, and analyze data, make next-step recommendations; and provide leadership action-plan roadmap
  • Build user research plans; coordinate with stakeholders and business stakeholders; develop activity project plans
  • Create customer journey maps; Define customer pain points and bright spots along the customer journey; Conduct idea testing through A-B testing
  • Work with authoritative data SMEs and data management team; Interpret qualitative and quantitative data to establish performance improvement recommendations
  • Build wireframes, prototypes, and interactive mock-ups to test ideas with customers and stakeholders
  • Build and maintain strategic stakeholder relationships; build communications plans; lead briefings
  • Build communications artifacts including high-quality, visual infographics; marketing one-pagers; and in-depth technical documents
  • Must be proficient in user experience, experience research, content strategy, usability, service design/design thinking
Required Skills and Experience:
  • Minimum of 10 years of professional experience in human-centered design and/or closely related area (User Experience, Design Thinking/Design Strategies, User Research); Masters Degree required.
  • Experience with interaction design, design planning, ethnographic research, anthropology and sociology
  • Experience and skill in leading efforts to design, prototype, validate and deliver innovative solutions that incorporate communication, visual, interaction, and human centered design principles
  • Experience leading and conducting design research to frame project opportunities
  • Experience planning, managing, and executing on an idea from concept to launch, designing solution across multiple platforms to meet key milestones
  • Experience with design process, user research, identifying themes, define recommendations
  • Experience with work in agile-development environments on client-facing engagements
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