Operations Analyst-Virginia Beach, VA (TOPR 80)

Location: Virginia Beach, VA
Date Posted: 07-19-2017
Within the Department of Veterans Affairs (VA), the Veterans Benefits Administration (VBA) is looking to modernize its operating model for claims processing, including increased use of outsourcing that necessitates the design and stand up of managed services operations and accompanying total quality programs. 

In support of this effort, we are looking for qualified Operations Analysts to:
  • Support the general management of a large managed services operation, including daily production monitoring, management analysis and reporting, and general business management activities (as needed in response to operations)
  • Support the implementation and execution of a Total Quality programs that will be used in continuous improvement and quality assurance of managed service operations
  • Support the design and implementation of new operations, including processes, human resource management, technology modifications/enhancements, etc.
Required Skills and Experience:
  • Bachelor’s Degree (e.g., BS, BA)
  • Two years of experience in areas such as:  Operations Management, Performance Measurement/Management, Business Process Improvement, Cost Analysis, Communications
  • Strong analytical skills with a focus on attention to detail
  • Ability to be an innovative, resourceful, and collaborative problem solver
  • Strong organization, prioritization, team-work and communication skills
  • Ability to communicate thoughts, ideas, and solutions logically in written and oral situations
  • Ability to work in a dynamic, results-driven environment
Additional Skills and Experience:
  • Experience and/or knowledge of Veterans Affairs domain and/or medical claims
  • Managed services operations
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