Tier 1 Help Desk with Clearance

Location: Washington, DC, DC
Date Posted: 06-21-2017
The Help Desk Specialist will:
· Provide phone and in-person support to users in the following areas
· Email
· Directories
· Standard Windows desktop applications
· Applications developed under this contractor or predecessors
· Serve as the first point of contact for troubleshooting hardware and software for PC and printer problems
· May be required to act as a technical supervisor
Desired Skills:
· End user support
· Microsoft Office support
· Account Management
· Mobile Device support (ipad, iphone, BB, S-3, S4)
· 4 customer service/support experience
· Remedy incident ticketing; system monitoring;
· Mainframe experience is a plus
Work Experience:
· Providing technical leadership
· Apply leadership in any phase of the system development life cycle support as task requirements dictate and may have high level of expertise in one area.
· Planning, recommending, and performing changes
· Utilizing knowledge of multiple technical disciplines, unique applications, and business management practices to develop technical and/or business solutions to client problems
· Assisting clients in planning/developing objectives and goals
· Supporting client objectives and conforming to the client’s operating practices
Years of Experience and Education Requirements:
· 5-6 years experience
· Bachelor’s Degree or equivalent experience
· Advanced degree is preferred
Clearance: DOJ Public Trust; must be able to obtain TS
Schedule: 8:00 am – 5:00 pm
Location: Washington, D.C.
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