Network/VOIP Administrator

Location: Washington, DC
Date Posted: 07-26-2018
Seeking a Network/VOIP Administrator in support of the Peace Corps, in Washington DC. This is an exciting opportunity on a brand-new contract focused around the enhancement of the Peace Corps' infrastructure, operations, and management, as part of their Enterprise IT Support Services division. We're looking for a rockstar to provide technical direction for telecommunications activities including planning, designing, installing, and maintaining large telecommunications networks, and to develop, operate, and maintain voice, video, and data communications systems. 

Responsibilities

  • Design, staging, configuration, and support for VoIP installations
  • Troubleshoot complex VoIP and IP telephony issues
  • Support existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, T1s, and Call Routing
  • Support the day-to-day VoIP related service requests, escalations, and troubleshooting
  • Maintain, modify, and improve existing UCCX scripts. Develop and create new UCCX scripts
  • Design and configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patters, dial-peers, translation rules, and translation profiles
  • Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites. CUCME and CUE distributed design
  • Maintain VoIP systems configuration backup and restore
  • Upgrade UC software and security patch
  • Work with security team for vulnerability and security compliance
  • Monitor incident activity to identify, investigate, and avoid potential service escalations. Involve IP telephony system upgrade and migration project
  • Create expert-level solution documentation, user guides, schematics, and standard operating procedures
  • Document and maintain VoIP infrastructure policies, procedures, and other documentation

Qualifications

  • CCVP Certified
  • Has worked with Cisco Unified Communication Manager ver. 8.x and later
  • Has worked with Cisco Unified Communication Manager Express ver. 9.5 and later
  • Experience using Cisco Unity ver. 8.x and later
  • Experience using Cisco Unity Express ver. 9.6.x and later
  • Experience using Cisco Unified CCX ver. 8.5.x and later
  • Experience using VoIP gateway
  • SIP, SCCP, MGCP, H323 and ISDN PRI protocols
  • QoS
  • Minimum of eight (8) years of relevant experience
  • Advanced Degree (Masters) required
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