Systems Administrator

Location: Springfield, VA
Date Posted: 10-05-2017
Systems Administrator position. This position is in support of the Department of State as a part of the Vanguard contract. This position is part of our Engineering & Operations team.
Duties and Responsibilities:
· Systems Administrator in the EML division will perform on shift to troubleshoot, monitor, and maintain Exchange 2010/2013, Lync 2010, Live Communications Server, and various backup solutions to include Avamar, SnapProtect, and Fast Back. Additional duties may include standard change to Major Incident Management and standardized system deployments.
 
· Provide a timely response to incidents and service requests received in ticketing system adhering to established performance metrics/service level agreements (SLAs).
· Focus on system monitoring for sustained periods, actively mitigating threats to service availability.
· Follow SOPs and guidelines and provide inputs for improvement.
· Provide Incident resolution for systems errors related to email, instant messaging, and backup solutions.
· Complete standardized changes as scheduled.
· Manage major incidents by reporting and escalating according to documented guidelines.
· Document and report all service interruptions.
· Reply to all communications related to email, instant messaging, and backup systems errors in a timely manner.
· Resolve and document ticket escalations received from junior staff members.
 
Work Experience:
· Advanced literacy in Microsoft Windows Server environment
· Solid work commitment to perform on shift as scheduled.
· Possess strong oral and written communication skills to escalate problems encountered.
· Experience with Remedy ticketing system.
· Demonstrate working knowledge of basic service delivery best practices and principles.
· Ability to efficiently manage outages and the corresponding incident management processes.
 
Years of Experience and Education Requirements:
Bachelor’s degree in Computer Science, Management Information Systems or a related discipline with 2+ years of relevant experience, or 5+ years of related work experience. Additional training and experience may be substituted in lieu of a degree.
 
Desired Qualifications
· CompTIA Network+; or Microsoft Certified Technology Specialist (MCTS)
· 3 – 5 years Windows Server 2008 and Microsoft Exchange 2010, 2013 experience
· Certifications for Microsoft Exchange, Lync, Avamar, or SnapProtect
· Information Technology Infrastructure Library (ITIL) Foundation Certification
 
Type: Full-Time
Clearance: Secret with ability to attain Top Secret
Location: Springfield, VA
Shift: Normal Business Hours with team member rotating phone support
Type of Travel: Occasional travel (less than 10%) may be required within the Washington, D.C. Metro Area
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